FAQ

Frequently Asked Questions

Quick answers to common eSIM questions

What is eSIM?+

An eSIM (embedded SIM) is a digital SIM card permanently built into your device. Instead of inserting a plastic SIM card, you download carrier profiles over the internet. You can store multiple profiles and switch between them without any physical changes.

Which phones support eSIM?+

iPhone XS and later (2018+), Samsung Galaxy S20 and later (2020+), Google Pixel 3 and later (2018+). Your device must also be carrier-unlocked. See our full device list.

Can I use eSIM and my regular SIM at the same time?+

Yes! Keep your home SIM for calls and texts, use eSIM for data. Configure which SIM handles data in your phone settings. You get the best of both worlds.

How do I activate an eSIM?+

After purchasing a plan, you get a QR code by email. iPhone: Settings → Cellular → Add Cellular Plan → scan QR. Android: Settings → Network → SIM Manager → Add eSIM → scan QR. Takes about 5 minutes. Do it on home Wi-Fi before traveling.

How fast is eSIM data in Europe?+

Most plans use 4G LTE: 20–100 Mbps in cities. Sufficient for Zoom (3 Mbps), Netflix HD (5 Mbps), and general browsing. Some providers offer 5G in select cities.

What happens when I run out of data?+

Service stops or speeds throttle to very slow (128–256 kbps). You can usually top up through your provider's app without a new QR code.

Is eSIM secure?+

More secure than physical SIM. It's soldered into your device (can't be stolen), uses hardware encryption, and profiles are cryptographically bound to your specific device.

Can I transfer my eSIM to a new phone?+

Not directly — eSIM profiles are tied to your specific device. Contact your provider for a new activation code for your new device. Save your QR code screenshot!

Do I need internet to activate eSIM?+

Yes, you need Wi-Fi or cellular data to download the eSIM profile. Activate at home before you travel.

What is the EU Roaming Regulation?+

EU law prohibits mobile operators from charging extra roaming fees within EU/EEA. One eSIM plan covers all 27 EU countries plus Norway, Iceland, and Liechtenstein at no extra cost.

How many eSIMs can I store?+

iPhone: 8–12 profiles. Google Pixel: up to 15. Samsung: 5–10. Only one can be active at a time on most devices. Delete old profiles to free up space.

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